Frequently asked questions
Is Sellub free?
Yes — the Marketplace plan is completely free. Sellub takes a 5% commission on each sale; there are no monthly fees, signup fees or hidden charges.
If you want your own branded storefront, choose the Custom Domain plan (from GHS 250 / month) for lower commission. If you need programmatic access for an app or partner integration, choose the Commerce API plan (from GHS 500 / month) for the lowest commission. See Choosing a plan for the full breakdown.
How long does approval take?
You can sign up and build your shop straight away. When you submit it to go live, we check your identity — usually within 24–48 hours — and notify you of the result.
Can I have more than one plan?
You run one plan at a time per seller account, but you can layer add-ons (Featured listing, Performance ads, DuabaConnect) on top of any plan. Ask support@sellub.com to switch plans any time — there is no lock-in.
How do I get paid?
Customers pay via Paystack. Each sale is split automatically: your share lands in your linked Paystack subaccount (bank or Mobile Money) on the same transaction — no separate withdrawal step is required. See Getting paid.
When are funds available?
Your share is split to your payout account on the same transaction the buyer pays, and Paystack settles it to your bank or Mobile Money on its usual settlement schedule.
What happens if a customer asks for a refund?
Open the order → Payment details → Refund from this payment. Choose the items and the amount and add a note. The customer is refunded to the original payment method by Paystack. See Handling orders → Refunds.
Can I sell digital products?
Currently Sellub is optimised for physical goods. Digital products (downloads, services) are on the roadmap. Email support@sellub.com if you need this — we want to hear about your use case.
Can I import my products from another platform?
Yes — Sell → Products → Import CSV takes a spreadsheet of products and shows you the contents to check before importing. You can also add products one by one with New product. For a large or messy catalog, contact support@sellub.com and we’ll help.
Can I have multiple staff on my account?
Currently one sign-in per seller account. You can run up to three shops from that one account; multi-user support is on the roadmap.
What if my custom domain verification fails?
Double-check the CNAME record at your DNS provider matches what we show you. DNS changes can take up to 48 h to propagate. If it still fails after 48 h, email support@sellub.com with your domain and we’ll help.
How do I cancel or downgrade my plan?
Email support@sellub.com and we’ll move you to the plan you want — Marketplace is the free plan. Your products and orders are kept. If a paid plan’s renewal can’t be paid from your wallet, you’re moved back to Marketplace automatically after a 7-day grace period.
I need help — who do I contact?
- Email: support@sellub.com
- In the dashboard: the Need help? card in the sidebar