Delivery setup

Delivery in Sellub is configured per seller with optional support for multiple carriers (Delivery Sources). You decide:

1. Where you ship to (cities and regions),
2. Through whom (Ghana Post, DHL, your own in-house couriers, etc.),
3. How much the customer pays,
4. From where (origin city) — useful if you ship from multiple warehouses.

Open My Store → Delivery to manage your rates.

Concepts

Destination

The customer’s city. Customers see only destinations you have an active rate for.

Carrier (Delivery Source)

A company that physically delivers the parcel. Three flavours:

You can attach a rate to a specific carrier or leave it as the default (“any carrier”) which applies as a fallback.

Origin city (optional)

If you ship from multiple cities, set an origin city per rate so the price differs accordingly. Leaving it blank means “applies regardless of origin”.

Adding a delivery rate

1. Click Add Destination.
2. Pick the destination city.
3. Enter the price in GHS (the customer sees it in pesewas internally).
4. Pick estimated delivery days.
5. (Optional) Pick a carrier from the dropdown. If your custom courier isn’t listed yet, add it first via Add custom courier.
6. (Optional) Set the origin city.
7. Add Delivery Rate.

Customers will see this option at checkout and pick the carrier/price they prefer.

Adding a custom courier

If you operate your own delivery personnel, register them so customers can see the courier name on their order:

1. Click Add custom courier.
2. Choose a short code (lowercase, e.g. my_inhouse_courier).
3. Pick a customer-facing display name (e.g. Akua Delivery).
4. Optional: contact phone.
5. Save. The courier appears in the carrier dropdown for new rates.

Custom couriers are private to your store. Other sellers can’t see or use them.

Lookup precedence

When a customer enters their destination city, Sellub picks the best matching rate per carrier in this order:

1. seller + carrier + origin = pickup city + destination
2. seller + carrier + (any origin) + destination
3. seller + (any carrier) + origin = pickup city + destination
4. seller + (any carrier) + (any origin) + destination

The customer sees one option per carrier they could pick from.

Removing or pausing a destination

• Toggle the Active switch to pause without deleting.
• Click the trash icon to remove permanently.

FAQ

What if no carriers cover a city? The customer sees “No delivery options available” at checkout for that destination. Add at least one rate to enable that city.

Can I price differently per carrier? Yes. Add one rate per (carrier, destination) combo. They show as separate options to the customer.

Is the customer charged the carrier directly? No — Sellub charges the customer once for the order including the delivery fee, then the seller is responsible for paying the carrier.