For Businesses

3y3anaa is where Ghanaians decide whether to trust you. This guide shows business owners how to claim their profile, verify it, respond to complaints, drive resolution, and steadily build trust.

End-to-end overview


Find your listing → Claim it → Claim approved → Respond → Resolve → Score rises
       │               │              │             │          │          │
       │               │              │             │          │          └─ Trust Score recalculates automatically
       │               │              │             │          └─ Author confirms "resolved"
       │               │              │             └─ Reply publicly to complaints
       │               │              └─ Reviewed by the 3y3anaa team (usually 2–3 business days)
       │               └─ 3 steps: your details → your role → documents
       └─ Search Discover / map for your business name

1. Claim your profile

Find your business in Discover and open it, then choose Claim this business. The claim flow has three steps:

Your details — your full name, email, and phone number.
Your role — your relationship to the business (Business owner / Manager / Authorised representative), your role or position, and anything else you’d like the team to know.
Documents — a government ID (Ghana Card, passport, or driving licence) and a business registration certificate or proof of ownership. Images or PDFs, up to 10 MB each.

Submitting uploads your documents and sends your claim to the 3y3anaa verification team, who review every claim. Approval usually takes 2 to 3 business days.

A business can be claimed only once. If it’s already claimed, you’ll need to go through support to dispute ownership.

2. Track your claim

Track every claim’s status in My Claims (/my-claims): Pending or Under review (once the business phone is confirmed) while it waits, then Approved — or Rejected, with a reason you can act on before claiming again.

An approved claim marks the listing claimed and your phone verified; when an admin approves it, your location is verified too.

3. Ghana business registration

A verified Ghana business registration is the single biggest verification signal (+5 of the 15 verification points). Once your claim is approved, send your registration number from the For the owner card on your business’s About tab — only you see it. Requests are recorded today; the review that sets the flag isn’t live yet.

You can never set a verified flag yourself. The server blocks any direct write to a business; verification flags are set only by 3y3anaa’s server.

What verification earns you

Signal	Trust points
Phone verified	+3
Location verified	+3
Ghana registration verified	+5
Claimed	+4

That’s the full Verification Signals component (15% of the Trust Score).

4. Respond to complaints

3y3anaa uses a Reviews = Complaints model: a 1–2★ review is a complaint you’re expected to answer in the open. On your business’s Reviews tab, choose Respond on a review and your response is published beneath it for everyone to see.

You can respond once per review, in up to 2,000 characters (edit via support if needed).
Responding to complaints drives your Business Responsiveness score (20%) — and speed matters: under 24h is full marks, a week or more trends to zero.

Responding does not hide or rewrite the original review. The complaint and your reply stand together as a permanent, transparent record. That transparency is the point — a well-handled complaint builds trust.

5. Drive resolution

After you respond, the review author is asked to confirm whether the issue was resolved or unresolved. Resolved complaints feed your Resolution Track Record score (20%); unresolved ones cost you. The winning play is to respond fast and actually fix the problem so the customer marks it resolved.

The complaint lifecycle:


pending → responded → resolved
                   └→ unresolved

6. Build trust over time

Your Trust Score recalculates automatically whenever a review, response, resolution, verification, or claim changes — no manual refresh. To raise it:

Get verified — phone, location, and especially Ghana registration.
Respond quickly to every complaint.
Resolve issues so customers confirm them.
Earn quality reviews — encourage real, verified-experience customers to review honestly (don’t try to manufacture reviews; see below).

Don’t game it. Self-reviews (reviewing your own claimed business), paid campaigns, burst posting, and duplicate text are all detected. Self-review is treated as critical severity. Manipulation hurts your score and your credibility — the honest path is the fast path.

Optionally link Google

If your business already has a Google presence, an owner of a claimed business (or an admin) can link a Google Place ID — from the For the owner card on the About tab — to surface a labelled, reference-only Google rating on your profile. It contributes to the External Signals component but is never merged with your community reviews.