Sellers
The Sellers page is the directory of every approved merchant on Sellub.
What you can do
| Action | Roles allowed |
|---|---|
| View seller list / detail | Platform Admin, Operations, Support, Onboarding, Marketing (read-only) |
| Edit seller profile (on their behalf) | Platform Admin, Operations |
| Suspend / reactivate | Platform Admin, Operations, Tier 2 Support |
| Change store type | SuperAdmin, Platform Admin |
| Reset seller admin password | Platform Admin, Operations, Tier 2 Support |
| Delete seller | SuperAdmin only |
Suspending a seller
Use for: payment fraud, prohibited goods, repeat customer complaints, ToS violations.
Document the reason
Add a note on the seller record citing the trigger (ticket #, chargeback notice, complaint count).
Suspend
Seller detail → Status → Suspend. Pick a reason from the dropdown.
Notify the seller
The system emails them automatically with the reason and how to appeal. You can add a custom message.
Freeze payouts
Suspending automatically freezes wallet withdrawals. Existing balance is held, not forfeited.
Reactivating
Seller detail → Status → Reactivate. The seller can sign in again immediately. Held wallet balance becomes withdrawable again.
Deletion is permanent and irreversible. Always suspend first. Only delete after a dispute resolution period (typically 90 days) and only if there’s no remaining wallet balance or open orders.
Changing store type
Type 1 → Type 2 upgrade is common (sellers who outgrow the marketplace). The reverse is rare.
- Seller detail → Settings → Store Type.
- Pick the new type.
- For Type 1 → Type 2, a new channel is created and existing products/orders are re-scoped to it.
- Seller is notified and prompted to set their custom domain.
This is a non-trivial migration — coordinate with the seller before doing it.