Customers
A Customer record is global across all channels. The same person buying on the marketplace and on a branded store has one customer record.
Where
Customers in the sidebar.
What you can do
- Search by email, phone, or name.
- View order history across all channels.
- Reset password (sends a reset email).
- Edit address book entries (with the customer’s permission).
- Add notes (internal — never shown to the customer).
- Anonymise / delete for GDPR-style requests (SuperAdmin only).
Customer groups (Pro Mode)
Catalog → Customer Groups. Used for:
- Targeted promotions (“VIP customers — 10% off”)
- Wholesale pricing tiers
- Internal segmentation (e.g. “high-LTV”, “at-risk”)
Customer groups are global. Adding a customer to a group affects every channel’s promotions that target that group.
Privacy & data requests
Sellub honours data deletion requests:
- Customer (or platform admin on their behalf) requests deletion.
- SuperAdmin opens Customers → [customer] → Anonymise.
- PII (name, email, phone, addresses) is replaced with
anonymised-<id>placeholders. - Order records are kept for tax/legal reasons but are no longer tied to identifiable PII.
Document every deletion request in the customer record’s notes before anonymising.